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Ombuds Office: 50 Years of Reducing Abrasive Behavior

Image of Kirsi Aulin, Director of the Ombuds Office

The CU Ombuds Office was established in 1972 as a center for mediation and conflict resolution. It serves as a dedicated space to identify, clarify and discuss CU Boulder related concerns. As we commemorate our 50th anniversary, we celebrate the ombuds’ capacity to alleviate distress arising from abrasive conduct, a topic Laura Crawshaw, PhD, explored during our 50th anniversary celebration.Ìý

According to Crawshaw's research, abrasive conduct primarily originates from fear, particularly the fear of being perceived as incompetent. Individuals displaying consistent abrasive behavior often defend themselves against this perception by acting  aggressively. These aggressive actions: 

  • Hinder constructive dialogue 

  • Stifle creative ideas 

  • Diminish morale 

  • Undermine a positive work environment

  • Make leaders less approachable.

Such negative behaviors contribute to an adverse climate at the departmental, divisional and university levels. Extensive evidence in workplace bullying literature highlights the repercussions of abrasive conduct, including:

  • Severe health issues

  • Diminished cognitive functioning, 

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  • Reduced work quality, 

  • Heightened workers' compensation claims

  • An increased risk of workplace violence.Ìý

Crucially, these detrimental outcomes affect not only the direct targets of abrasive behavior but also anyone who witnesses or hears about such behavior.

The Campus Climate Survey findings about the prevalence of incivility highlight the impact of abrasive behavior on campus. Moreover, the survey reveals that when abrasive behavior is directed at a person's identity, such as race, gender and LGBTQI status, the resulting outcomes are particularly severe.

Enter the Ombuds Office. We offer a safe haven where we listen without judgment. Our role is to help students, staff and faculty sort out complex issues. We help people identify underlying problems, explore potential solutions and navigate challenging situations.

When it comes to abrasive behavior, we assess available options, analyze risk levels and strategize without imposing a mandatory course of action. We are independent, impartial, confidential, informal and voluntary. We approach situations with empathy and empower you to chart a course forward. Call 303-492-5077 for a case consultation.

Best wishes to you and yours for a peaceful holiday season.Ìý

Kirsi Aulin, Ombuds Office Director
Contributors: Liz Hill, Jerry Hauser, Yem Fong and Georgie Getley